How can we help?
Answers to what owners ask most
Talk to us. Email customerservice@qratedbake.com. You get an automatic receipt right away, and a person answers within 24 hours. If something stops your sheet, we tell you as soon as we know, usually before you notice.
Your production sheet
When does my sheet arrive?
By the time your first baker starts, which you set on your dashboard under Settings, "First baker starts at". Change it any time; the next morning follows the new time.
My sheet did not arrive, or looks wrong
First check your spam folder and the tablet page, which always shows the latest sheet. We are alerted automatically when a sheet is missing, so we may already be on it. If it still looks wrong, email us with the store name and what you see.
What do the numbers mean?
Each number is how many of that item to make. Breads and pastries are planned for tomorrow's bake, since they proof overnight. Cakes show a PAR: how many pieces the case should hold today. Count the case and make only what brings it back up to PAR; for slices, cut a new cake. Sandwiches also show a PAR for today. Most are made fresh each morning, so the PAR is what to make; for a sandwich that keeps 2 days, your front of house counts what is left at close on the tablet's Sandwich count tab, and the morning sheet shows that count next to its PAR. You and your team always make the final call.
How do I leave an item off, or add one?
Open Menu items on your dashboard and tick the items your store makes. Items come from your brand's latest sheet.
Your store and team
How do I change who gets the sheet email?
Open Settings on your dashboard and edit the production sheet emails. Separate several addresses with commas.
The tablet says it cannot connect
Check the store's Wi-Fi. The tablet keeps anything your team entered and sends it as soon as it is back online, so nothing is lost.
Someone has a link they should not have
Email us and we will issue new private links for your dashboard and tablet right away.
Your plan and your data
How do I change my plan, update my card or cancel?
Open Billing on your dashboard, or email us. Cancelling takes effect at the end of the month you paid for, and you keep everything until then.
Is my data safe?
Your data is yours. Your dashboard and tablet use private links, everything travels over an encrypted connection, backups are encrypted every night, and no other store ever sees your numbers. Our Privacy Policy has the details.
Does QratedBake ever change my Toast account?
No. QratedBake only reads your sales, menu and stock. You can remove its access in Toast at any time.
Deleting your account
In the QratedBake app, or at qratedbake.com/signin, sign in with your email, open Account and tap Delete my account.
Staff and managers. You come off the store's staff list right away and are signed out on every phone. Your email, phone number, PIN and phone alerts are deleted. Your name stays in the store's records of past shifts, which belong to the store.
Owners. Your tap is a request to close your store's QratedBake account. We close it and delete your store's data within 30 days, except what we must keep for legal, tax or accounting reasons, and email you when it is done. Your production sheet keeps running until then.
Can't sign in? Email customerservice@qratedbake.com from the address on your staff list and we will do it for you.